Last updated: 13 June 2026 · Effective: 13 June 2026
These Terms of Service ("Terms") are a legally binding agreement between you ("you") and Narmis Services Ltd ("BreakDawn," "we," "us"), the company behind BreakDawn, governing your use of the BreakDawn web application and related services (together, the "Service"). BreakDawn is an installable progressive web app (PWA) available at www.breakdawn.io; it is not currently distributed through the Apple App Store, and Google Play distribution is planned but not yet live.
By accessing or using the Service, you confirm you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. We may change these Terms and will notify you of material changes via the Service or by email; continued use after changes take effect is acceptance.
You must be at least 18 years old. By using the Service you represent that you are 18 or older, have legal capacity to agree to these Terms, are not barred from using the Service under applicable law, and that the information you provide is accurate.
BreakDawn is a digital self-help and peer-support tool. It is not medical advice, diagnosis, or treatment; not therapy or counselling; not provided or supervised by licensed healthcare professionals; and not a crisis-intervention or emergency service. It is intended to complement, not replace, professional care.
You agree to continue working with qualified healthcare providers, to seek immediate professional help for withdrawal symptoms, mental-health crises, or medical complications, and that you are responsible for your own healthcare decisions.
The Ikki chat feature is powered by a third-party large language model (Google Gemini), which we access through the Lovable AI Gateway. When you chat with Ikki, your message content is sent to and processed by that provider to generate a reply. You acknowledge that AI responses may be inaccurate, incomplete, or inappropriate, that AI does not understand context as a human professional would, and that you should verify important information with a qualified professional. We are not responsible for decisions you make based on AI-generated content. A deterministic safety check for crisis indicators runs before any message is sent to the AI.
BreakDawn is free. Every feature is available to all users at no cost, with no subscription, no trial and no payment details required. This includes:
We may modify, suspend, or discontinue features. We will make reasonable efforts to notify you of material changes but are not obliged to maintain any particular feature.
We do not charge for the Service and we do not collect payment details. There are no subscriptions, trials, renewals, invoices or refunds. If we ever introduce paid features in future, we will update these Terms and give notice before any charge applies.
You agree not to: use the Service unlawfully; infringe intellectual-property rights; transmit malware; attempt unauthorised access; reverse engineer the Service; use bots or scrapers; resell or sublicense access; harass or harm others; send inappropriate content or spam through My Circle; or attempt to circumvent feature restrictions.
My Circle messages and SOS alerts are delivered to your chosen contacts by email. You keep ownership of content you create and grant us a licence to store, transmit, and display it as needed to provide the Service, and to use aggregated, de-identified data to improve the Service.
Content you create must be lawful, must not harass, threaten, or abuse others, and must not contain spam or illegal material.
Mood logs, notes, and chat history are stored on our servers (see the Privacy Policy), not only on your device. We access this data only as needed to provide the Service, to keep it secure, or where required by law.
The Service and its content are owned by Narmis Services Ltd and protected by UK and international law. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial purposes. "BreakDawn" and the BreakDawn logo are our trademarks. If you send feedback, you grant us a perpetual, royalty-free licence to use it.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
We do not warrant that the Service will meet your requirements, be available at all times, be secure or error-free, that AI-generated content will be accurate, that crisis-detection will identify every crisis, or that email SOS alerts will be delivered successfully. We make no guarantee of recovery outcomes; results vary.
The Service relies on third-party providers, including Supabase (hosting and database), the Lovable AI Gateway and Google Gemini (AI chat), Lovable's email service (transactional and Circle email), Google Places API (venue search), and browser Web Push services (notifications). We are not responsible for the performance, availability, or policies of these providers; your use of them is subject to their own terms and privacy policies.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, EMOTIONAL DISTRESS, RELAPSE, OR HARM FROM CRISIS FEATURES OR AI CONTENT FAILING TO OPERATE. OUR TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR £100.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law - including liability for death or personal injury caused by negligence, for fraud, or under your non-excludable consumer rights.
You agree to indemnify Narmis Services Ltd and its officers, employees, and suppliers against claims arising from your breach of these Terms, your misuse of the Service, your violation of others' rights or applicable law, or content you submit, to the extent permitted by law.
Our handling of personal information is governed by our Privacy Policy, incorporated by reference. In summary: your recovery data (including mood logs, craving logs, chat history, and Circle information) is stored on our servers hosted in the EU (Ireland), not solely on your device; we are able to access it to operate the Service; and you can export or erase your data, or delete your account, at any time.
You may stop using the Service at any time. To fully wind down: erase your data or delete your account in the app, and remove the installed app. We may suspend or terminate access for breach of these Terms, fraud, abuse, or as otherwise permitted by law. Disclaimers, liability limits, and indemnification survive termination.
We may modify, suspend, or discontinue features, release updates, and change pricing with notice. We will make reasonable efforts to notify you of material changes.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any mandatory consumer protections available to you. Before bringing a claim, please contact us at team@breakdawn.io so we can try to resolve it.
These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them. Our failure to enforce a provision is not a waiver. We are not liable for delays caused by events beyond our reasonable control. We may give notices by email, in-app, or on our website.
Legal notices to us should be sent to: Narmis Services Ltd, Regents Court, Kingston KT2 5AQ, United Kingdom, or team@breakdawn.io.
Questions about these Terms: team@breakdawn.io. Emergencies: UK 999 / 116 123; US 911 / 988.